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Accessibility Statement

This website is run by the Northern Ireland Guardian Ad Litem Agency (NIGALA).  We want as many people as possible to be able to use this website.
For example, that means you should be able to:
  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We have completed an initial accessibility check of our website using the guidance from the Government website Doing a Basic Accessibility Check
The Business Services Organisation (BSO) is planning a full audit of our website and we will change this accessibility statement as needed.


This website incorporates Browsealoud, which makes websites more accessible to people with reading difficulties. It uses simple speech, reading and translation tools. Online content can be read aloud in multiple languages using the most natural and engaging voice. Browsealoud is a free service.

PDF Documents

PDF Documents published in Adobe Acrobat require Adobe Reader. This reader can be downloaded free at


We aim to ensure all text links are written, so they make sense when read out of context.

Video and audio files

We will aim to ensure that videos have captions explaining any dialogue, and that transcripts are provided for any audio files.

How accessible this website is

We know some parts of this website are not fully accessible.  When the full audit has been done, we will be able to make changes to our website and list the areas which are not accessible and the reasons why.
  • Videos do not currently contain captions or audio descriptions.
  • Some focused links do not make sense without surrounding context.
  • There have been some issues identified with contrast between text and background colours.

What to do if you cannot access parts of this website

If you need information on this website in a different format contact us and tell us what information you need and what format you need.  You can contact us by:
Call:           0300 555 0102
Please include the following in your request:
  • The web address (URL) of the content
  • Your name and how we can contact you
  • The format you need.
We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve accessibility of this website.  If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Call:           0300 555 0102

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations).  If you are not happy with our response, contact the Equality Commission for Northern Ireland

Contacting us by phone

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Contact:  18001 0300 555 0102

Technical information about this website’s accessibility

NIGALA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
When the full audit has been carried out we will have a better understanding of what needs to be changed to make the website more accessible.  We will also be able to list those parts which are not accessible and why.

Disproportionate Burden

This to be decided pending outcome of full audit.

How we tested this website

NIGALA tested this website on 25 September 2020 using the government guidance Doing a Basic Accessibility Check.  A full audit will be done by BSO and this accessibility statement will be changed as needed.
This statement was prepared on 25 September 2020.